Murphy are on the lookout for a Senior People Shared Service Centre Administrator to join our team. 

Role purpose

To provide an accurate, timely and responsive People administration service across the employee lifecycle. The role will maintain employee data within SAP SuccessFactors Employee Central, process approved employee changes and support weekly and monthly payroll administration.

As an experienced member of the People Shared Service Centre, the Senior Administrator will manage general and complex administration and employee queries, utilising their experience and judgement to resolve issues or escalate them to the PSSC Lead where required.

Key responsibilities

• Act as a first point of contact for employees and managers, answering queries on People processes and policies where possible and referring more complex, sensitive or exceptional matters to the PSSC Lead.
• Manage telephone, email and in-person enquiries received through the People Shared Service Centre, ensuring accurate and timely responses.
• Liaise with employees, managers and relevant People teams to resolve day-to-day enquiries and issues.
• Provide administration support across the employee lifecycle, including new starters, transfers, promotions, salary changes, changes to terms and conditions and leavers.
• Ensure all employee requests and changes are correctly approved and supported by the required documentation before processing.
• Maintain accurate and timely employee information within SAP SuccessFactors Employee Central and other relevant People systems, ensuring the ongoing integrity of employee data.
• Manage complex administration and employee data queries, using experience and judgement to resolve issues where possible and escalating matters to the PSSC Lead when required.
• Maintain employee documentation and records in accordance with confidentiality, GDPR, filing and retention requirements.
• Receive, review and process approved employee information required to support weekly and monthly payroll cycles.
• Support the validation and reconciliation of employee changes and payroll adjustments for weekly paid and monthly paid employees.
• Provide employee data and administrative support to Payroll in relation to time and attendance queries where required.
• Investigate employee data discrepancies affecting payroll and work with Payroll and the relevant teams to support their resolution within agreed deadlines.
• Support the Reward and Benefits Advisor with administrative activities, including data preparation, mass uploads, mail merges, employee communications and reporting.
• Prepare employee, payroll related and management information reports when required.
• Support SAP SuccessFactors testing and agreed system or process changes as required.
• Share knowledge and provide practical support to People Shared Service Centre colleagues where required.

Qualifications and experience

Required

• Previous experience in a People, HR, Payroll or Shared Service administration role.
• Proven experience providing People or HR administrative support within a large, multi-site or complex organisation.
• Experience processing employee lifecycle changes, including new starters, contractual changes, transfers and leavers.
• Experience supporting payroll administration, including the validation or reconciliation of employee changes and payroll inputs.
• Experience handling employee information within a confidential environment.
• Strong attention to detail and the ability to maintain accurate employee records.
• Ability to prioritise a varied workload and meet competing service and payroll deadlines.
• Strong problem-solving skills and the judgement to resolve issues or escalate them appropriately.
• Good written and verbal communication skills.
• Proficiency in Microsoft Word, Excel and Outlook.

Desirable

• Experience using SAP SuccessFactors Employee Central or a comparable People management system.
• Experience supporting weekly and monthly payroll cycles.
• Experience providing administrative or data support for reward and benefits processes.
• CIPD qualification, part-qualification or another relevant People, payroll or business administration qualification.
• Experience within the construction or civil-engineering sector.

Other

• Maintain own professional development and knowledge of good practice in People administration.
• Attend and engage fully in relevant learning and development activities.
• Work in the spirit of the company’s Great Place to Work accreditation and contribute positively to the employee experience.

General responsibilities

• Participate in and positively promote Murphy Values.
• Undertake any reasonable duties expected of the role.
• Carry out all work in accordance with health and safety and other legal requirements.
• Comply with company policies and procedures.
• Participate fully in company appraisal and performance-review processes.

What Murphy offers

• Competitive salary and benefits.
• Discretionary annual bonus and annual salary review.
• Above-market contributory pension scheme available from day one.
• 27 days’ annual leave.
• Private healthcare allowance.
• Continued investment in professional development.
• Additional benefits, including retail discounts and the cycle-to-work scheme.

Murphy International Limited is unable to employ anyone who does not have the legal right to live and work in Ireland.